Service Warranty

A commitment you can rely on. Every Caterz appliance comes with dependable warranty coverage.

Need service for your Caterz appliance? Share your details and our team will schedule a visit. Enjoy free repair service during the warranty period only pay transportation charges after the initial 3 months.

Request Service

Having trouble with your Caterz appliance? Our experts are ready to help. Submit your details and get professional support with free service as per warranty terms.

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Caterz Appliances Warranty

We’re committed to ensuring your appliance runs smoothly for years. Every product from Caterz Appliances is backed by a 2-Year Parts Warranty and a 3-Year Service Warranty.

Duration of Warranty Coverage

2-Year Parts Warranty

The warranty begins from the purchase date mentioned on your receipt and warranty card. During this period, customers are entitled to free parts replacement without any additional cost.

3-Year Service Warranty

Customers will receive free repair services for 3 years from the purchase date.

Pick-and-drop service is free for the first 3 months.
After 3 months, customers will be responsible for transportation and pick-and-drop charges.

Eligibility

This warranty is valid only for customers who present a valid purchase receipt and warranty card at the time of claim.

Warranty Coverage

Negligence, mishandling, or misuse of the appliance is not covered under warranty.
The warranty includes: Free parts replacement for 2 years and free repair service for 3 years.

Warranty Will Be Void In The Following Cases

Unauthorized repair or tampering with the appliance.
Normal wear and tear due to regular usage.
Failure to follow Caterz Appliances instructions and guidelines.
Usage under unsuitable physical, electrical, or operational conditions.
The warranty is non-transferable and cannot be assigned to any third party.
After 3 months, transportation and pick-and-drop charges will be borne by the customer.
Caterz Appliances reserves the right to refuse repair or replacement if transportation charges are unpaid.
The product owner must ensure technicians have direct and safe access to the appliance for service.